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    Control Panel
    11 Articles  in this category
        Contents

        Control Panel

        If you’re experiencing various issues associated with NordLayer’s Control Panel, try these steps to resolve your issues to resume using the service.
        11 Articles in this category

          Forgot my Organization ID

          If you have forgotten your Organization ID, enter your registered email here: https://cp.nordlayer.com/forgot-organization/ and we will email it to you. Note : In case you have any questions or are experiencing any issues, please feel free to c...

          Forgot my account password. How do I reset it?

          Your organization owner can send you a password reset link. However, you can do that yourself via our website . Once you enter your NordLayer account email and Organization ID, you will receive instructions in your email inbox. When creating/rese...

          Member has not received the invitation email to NordLayer

          If one or more of your colleagues are not receiving the invitations to NordLayer in their mailboxes, please check Spam folders first. If no invites can be found, please try re-sending those invites via CP. If that does not help, please reach out to ...

          Clear Chrome local storage / Unexpected error

          When a token crashes and is unable to refresh automatically, you might see an "Unexpected error" message while trying to log in to the Control Panel on our website. Please follow these steps to delete that token: Enter this link into Chrome ta...

          I can't see device names in the Control Panel under my account

          If the 2FA has been enabled for the account, you need to log out of all your devices in order to refresh the NordLayer Control Panel data. Note : In case you have any questions or are experiencing any issues, please feel free to contact our 24/7...

          I didn't receive an invitation email

          In order to join an existing organization for the NordLayer service, you need to use a valid email address to receive the invitation. Please make sure that you provided a correct email address. If the organization owner has already sent you the in...

          How to delete a member from your organization

          If one or more of your colleagues decide to stop using NordLayer services, you can simply remove their accounts and free up their member licenses at the same time. To remove a member, check the bin icon near the member and confirm the deletion. N...

          Disabling Auto-app updates

          Auto-app updates show a prompt every time a new NordLayer version is available. The feature is enabled by default, and its main purpose is to make sure that the users are always using the latest version of the NordLayer application. However, there...

          Can the organization owner reset a member's password?

          No, the organization owner can only send a password reset email, which has to be done for each member individually. Note : In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team ...

          How to change the organization ID or name?

          Both the organization ID and name can be changed. Simply let our 24/7 customer support team know what you would like one or both of those values to be changed to.

          I have received an invitation to join an organization on NordLayer. What do I do?

          If you have received an email invitation to join an organization on NordLayer, it means that your company or colleagues are offering you a VPN service. You need to register by using the link in the invitation and then download the NordLayer applicat...