---
title: "Device limit reached"
slug: "device-limit-reached"
status: "update"
updated: 2026-09-08T13:55:28Z
published: 2026-09-08T13:55:28Z
canonical: "help.nordlayer.com/device-limit-reached"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nordlayer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Device limit reached

## "Device limit reached" error during NordLayer log in

### For Users

If you see a "Device limit reached" error when trying to log in to NordLayer, this means you've reached the maximum number of allowed devices (6) connected to your account.

![NordLayer device limit error message prompting user to log out other devices](https://cdn.document360.io/fc1049cd-8f71-4b89-b9b8-dbca9fdcdd16/Images/Documentation/Screenshot%202025-05-05%20at%2009.36.10(1).png)

### Why this occurs

NordLayer follows Zero Trust Network Access (ZTNA) security practices, which limits each user to a maximum of 6 simultaneous login sessions across:

- NordLayer mobile applications
- NordLayer desktop applications
- NordLayer browser extensions
- [Manual VPN configurations](/v1/docs/setting-up-openvpn)

### How to fix this

1. **Log out from at least one unused device** where you're currently signed in
2. **Try logging in again** on your current device
3. If you can't access other devices, **contact your organization administrator** to help remove unused devices

### For organization administrators

**Managing user devices**

To help users resolve this issue:

1. Navigate to the specific user's profile in the NordLayer [Control Panel](http://cp.nordlayer.com)
2. Review “Member’s devices” list
3. Check the last sign-in date for each device to identify unused ones
4. Use the "Delete" option to remove and disconnect any unnecessary devices

![Member profile showing Team Administrator role with team assignments and Edit button](https://cdn.document360.io/fc1049cd-8f71-4b89-b9b8-dbca9fdcdd16/Images/Documentation/Screenshot%202026-07-17%20at%2011.08.29.png)

Note:

When a user has six or more devices already connected, they cannot sign in on any additional devices until some are removed.

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