---
title: "How to reset a Member’s two-factor authentication (2FA)"
slug: "how-to-reset-a-members-two-factor-authentication-2fa"
updated: 2025-12-30T11:19:25Z
published: 2025-12-30T11:19:25Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nordlayer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to reset a Member’s two-factor authentication (2FA)

To simplify account management and enhance security, a **Reset 2FA** button has been introduced on the Member’s page of the Control Panel. This feature allows organization Owners to reset two-factor authentication (2FA) and log the member out of all devices instantly.

Note

If you are a member who has lost access to your 2FA login, please contact your organization administrator.

## Steps to reset 2FA for a Member

To use this feature, the member must have two-factor authentication (2FA) enabled. If 2FA is disabled, the reset button will not be displayed. Additionally, only users with the **Owner**, **Impersonated Owner**, **Delegated Administrator**, or **Administrator** role have permission to reset 2FA.

1. Log in to the **Control Panel**
2. Navigate to the **Organization** tab on the left side and select **Members**.
3. In the members list, locate the member whose 2FA you want to reset and click on them.
4. Select the **2FA** tab
5. On the member’s page, click the **Reset 2FA** button.
6. A confirmation prompt will appear to verify the action.
7. Click **Confirm** to proceed.

This resets 2FA for the selected member, automatically logging them out from all devices to ensure a secure reset process.

This feature offers a fast and secure way to resolve access issues while maintaining control over member accounts.

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**Note**: In case you have any questions or are experiencing any issues, please feel free to contact our [24/7 customer support team](https://help.nordlayer.com/docs/how-do-i-contact-nordlayer-customer-support).