---
title: "How to retrieve NordLayer app logs for iOS | NordLayer help"
slug: "how-to-retrieve-nordlayer-app-logs-for-ios"
description: "Learn how to get NordLayer app logs on iOS easily. Just shake your device or use 'Share diagnostics' in Settings. It's a simple guide to help you troubleshoot"
status: "update"
updated: 2026-09-08T13:49:46Z
published: 2026-09-08T13:49:46Z
canonical: "help.nordlayer.com/how-to-retrieve-nordlayer-app-logs-for-ios"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nordlayer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to retrieve NordLayer app logs for iOS

First, ensure the app is open on your iOS device. Then, simply shake your device, and you will receive a prompt to share the diagnostic files of the last 48 hours.

Alternatively, you can head to **Settings** and choose '**Share diagnostics**'.

---

**Note**: In case you have any questions or issues, press '**Chat with support**' at the bottom of the page.