---
title: "How to take a screenshot on Windows? | NordLayer"
slug: "how-to-take-a-screenshot-on-windows"
updated: 2023-09-27T11:42:02Z
published: 2023-09-27T11:42:02Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nordlayer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to take a screenshot on Windows?

During the troubleshooting session with our customer support team, you may be asked to send a screenshot of an error message on your device to help diagnose the issue. Below, you can find a tutorial on taking and uploading screenshots using your Windows device.

Windows includes a built-in app to take screenshots called the **Snipping Tool**. In order to use it, follow these steps:

 

1. Press the Windows button, type Snipping Tool in the search field, and open the app

![Snippet tool](https://cdn.document360.io/fc1049cd-8f71-4b89-b9b8-dbca9fdcdd16/Images/Documentation/01%20%281%29.png){height="" width=""}


2. Click **Mode**, choose **Free-form**, **Rectangular**, **Window**, or **Full-screen Snip**

*When making free-form or rectangular snips, use your mouse to select the area that you want to capture.*

![02.png](https://cdn.document360.io/fc1049cd-8f71-4b89-b9b8-dbca9fdcdd16/Images/Documentation/02%281%29.png){height="" width=""}

3. Use the **Save** button at the top of the Snipping Tool window to save the screenshot to an image file

*Choose the location where you wish to store the file and click Save.*

![03.png](https://cdn.document360.io/fc1049cd-8f71-4b89-b9b8-dbca9fdcdd16/Images/Documentation/03%281%29.png){height="" width=""}

**Note**: When contacting our [24/7 customer support team](/docs/how-do-i-contact-nordlayer-customer-support), you can send us the screenshot as an attachment in your message.