---
title: "I didn't receive an invitation email"
slug: "i-didnt-receive-an-invitation-email"
updated: 2022-10-11T14:24:21Z
published: 2022-10-11T14:24:21Z
canonical: "help.nordlayer.com/i-didnt-receive-an-invitation-email"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nordlayer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I didn't receive an invitation email

In order to join an existing organization for the NordLayer service, you need to use a valid email address to receive the invitation.

Please make sure that you provided a correct email address. If the organization owner has already sent you the invite and you cannot find it in your email inbox, follow these steps:

1. Wait 10 minutes after the signup for the email to arrive
2. Check junk, spam, promotions and other sections of your email inbox
3. Ask the organization owner to re-send the invitation email
4. Contact our [24/7 customer support team](/docs/how-do-i-contact-nordlayer-customer-support).