---
title: "I have been charged twice"
slug: "i-have-been-charged-twice"
updated: 2023-02-03T13:11:04Z
published: 2023-02-03T13:11:04Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nordlayer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I have been charged twice

If you suspect wrongful double billing, please contact our our [24/7 customer support team](/docs/how-do-i-contact-nordlayer-customer-support) and provide the following information:

- **Payment** **type** (credit card, direct bank transfer)
- **Payment** **dates**
- **Amounts** **charged**

In some cases, we may ask you to send us a proof of payment to locate the transaction.