---
title: "I have been charged twice"
slug: "i-have-been-charged-twice"
status: "update"
updated: 2026-09-09T09:05:20Z
published: 2026-09-09T09:05:20Z
canonical: "help.nordlayer.com/i-have-been-charged-twice"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nordlayer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I have been charged twice

If you suspect wrongful double billing, please reach out to your dedicated Account Manager or our customer support and provide the following information:

* **Payment** **type** (credit card, direct bank transfer)
* **Payment** **dates** 
* **Amounts** **charged**

In some cases, we may ask you to send us a proof of payment to locate the transaction.

***
**Note**: In case you have any questions or issues, press '**Chat with support**' at the bottom of the page.