Contents x
Payments
9 Articles  in this category
Contents

Payments

This section will help you to solve various issues associated with payments. Learn the best ways to solve transaction issues when using NordLayer.
9 Articles in this category

Can I change or update my payment method?

Log in to the Control Panel as an administrator and go to the Subscription page. Navigate to the bottom of your screen and click the " Update Payment Method " button. Note : In case you have any questions or are experiencing any issue...

What is your refund policy?

We do offer a 14-day money-back guarantee for the initial purchase only . For more information, please take a look at our Terms of Service . Note : If you have any issues or questions, please contact our 24/7 customer support team .

What currency are your prices in?

Our prices are shown in USD. If you are using a different currency to complete a payment, currency exchange fees may be applied. Note : In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer ...

What payment methods do you accept?

You can purchase NordLayer services using the following payment methods: Credit, debit cards Direct bank transfers Bitcoin (for purchases above 1000 USD) Note : In case you have any questions or are experiencing any issues, pl...

I have been charged twice

If you suspect wrongful double billing, please contact our our 24/7 customer support team and provide the following information: Payment type (credit card, direct bank transfer) Payment dates Amounts charged In some cases, ...

How to remove organization's credit card information?

If you want to fully remove your credit card information, please contact our 24/7 customer support team . Note : to ask for a credit card information removal, you must be registered as an owner in NordLayer Control Panel.

How do I receive an invoice?

You’ll receive an automated invoice to your provided billing address within 72 hours for all new purchases. Once you’ve received an email with your invoice, you will also be able to find it in the Control Panel -> Subscriptions -> Payments history...

I can't make a payment

You may try contacting your credit card company as it is likely to have information about the failed transaction and the status of your account. If you tried paying with a credit card but your account is still not active, those might be the reason...

How to change an invoice recipient

If you need to change your billing email or add additional invoice recipients, please reach out to our 24/7 customer support team via LiveChat or email us at support@nordlayer.com Note : to ask for these changes, you must be registered as an o...