If you are experiencing issues with accessing Microsoft services such as Microsoft Office, OneDrive, or Office 365 while connected to NordLayer on your Windows PC, please follow these troubleshooting steps:
-
Disable Web Protection in the application settings
-
Go to Control Panel > Network and Sharing Center > Change adapter settings
.png?sv=2026-02-06&spr=https&st=2026-08-22T22%3A03%3A59Z&se=2026-08-22T22%3A14%3A59Z&sr=c&sp=r&sig=PXjD%2F6WMjAdK5uPe%2B9cc27nEkXUbdF1Fhs3vUzHD0ys%3D)
- Under the View your active networks section, you will see the name of your active network
.png?sv=2026-02-06&spr=https&st=2026-08-22T22%3A03%3A59Z&se=2026-08-22T22%3A14%3A59Z&sr=c&sp=r&sig=PXjD%2F6WMjAdK5uPe%2B9cc27nEkXUbdF1Fhs3vUzHD0ys%3D)
- Right-click on your active network adapter and select Properties. Make sure you have selected the network adapter with the name from the previous step
.png?sv=2026-02-06&spr=https&st=2026-08-22T22%3A03%3A59Z&se=2026-08-22T22%3A14%3A59Z&sr=c&sp=r&sig=PXjD%2F6WMjAdK5uPe%2B9cc27nEkXUbdF1Fhs3vUzHD0ys%3D)
- Select IPv4 and click Properties
.png?sv=2026-02-06&spr=https&st=2026-08-22T22%3A03%3A59Z&se=2026-08-22T22%3A14%3A59Z&sr=c&sp=r&sig=PXjD%2F6WMjAdK5uPe%2B9cc27nEkXUbdF1Fhs3vUzHD0ys%3D)
- Add the following DNS addresses and click OK:
- 8.8.8.8
- 8.8.4.4
.png?sv=2026-02-06&spr=https&st=2026-08-22T22%3A03%3A59Z&se=2026-08-22T22%3A14%3A59Z&sr=c&sp=r&sig=PXjD%2F6WMjAdK5uPe%2B9cc27nEkXUbdF1Fhs3vUzHD0ys%3D)
Note: In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team.