---
title: "VPN authentication errors on Mac using NordLayer"
slug: "vpn-authentication-errors-on-mac-using-nordlayer"
status: "update"
updated: 2026-09-08T13:38:30Z
published: 2026-09-08T13:38:30Z
canonical: "help.nordlayer.com/vpn-authentication-errors-on-mac-using-nordlayer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nordlayer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# VPN authentication errors on Mac using NordLayer

If the VPN authentication window is constantly popping up on your screen, go to System Preferences -> Network and select the NordLayer connection. Make sure that Connect on Demand is disabled, then click Cancel and it should not re-appear.

If you are still seeing the popup, restart your Mac and drag the NordLayer app to the trash. Once that is done, re-install NordLayer application directly from the [AppStore](https://apps.apple.com/us/app/nordlayer/id1488888843).

**Note**: In case you have any questions or issues, press '**Chat with support**' at the bottom of the page.