---
title: "Why wasn't my recurring payment charged?"
slug: "why-wasnt-my-recurring-payment-charged"
updated: 2023-02-07T10:19:50Z
published: 2023-02-07T10:19:50Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nordlayer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why wasn't my recurring payment charged?

Your recurring payment may not have gone through because of the following reasons:

* The auto-renewal option is not turned on
* NordLayer payment processor has encountered issues
* There are issues with your payment method (insufficient funds, payment method has expired etc.)

**Note**: In case you have any questions or are experiencing any issues, please feel free to contact our [24/7 customer support team](/docs/how-do-i-contact-nordlayer-customer-support).