How do I take a screenshot on macOS?


During the troubleshooting session with our customer support team, you may be asked to send a screenshot of your screen to help diagnose the issue. 

To take a screenshot of your entire screen:

  1. Press Shift-Command (⌘)-3
  2. Find the screenshot as a .png file on your desktop

To take a screenshot of a portion of your screen:

  1. Press Shift-Command (⌘)-4. The pointer changes to a crosshair
  2. Select the area you wish to take a screenshot of
  3. Find the screenshot as a .png file on your desktop

If you are contacting the customer support team, you may send them your screenshot(s) as an attachment.


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