If you are using an email client such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail, you may come across an issue where your email messages:
- Cannot be sent but can be received
- Cannot be received but can be sent
- Cannot be sent nor received
(There are no issues when you access your email from a web browser.)
To solve the problem, try the following:
- Change the outgoing and incoming mail ports your email client uses. Our service blocks traffic over the insecure port 25, so use other commonly used e-mail ports such as 587 or 465
- Disable the ThreatBlock feature in the application settings
- Switch to a different NordLayer server. Your email provider may be blocking access to its email services from IP addresses of a known VPN server. Switching to a different NordLayer server may help
If none of the above solves the issue, please contact our customer support team and let them know which methods you have already tried.