Improve VPN connection stability on iOS
In this article, you will learn what might be the reason for connectivity issues on your iOS device and how to fix them.
There are many factors involved in making a VPN connection, e.g., your VPN app settings, network settings, other software, type of network (home, public, mobile data), etc. Therefore, it could be that something on your system might not be compatible with NordLayer default settings and cause connectivity issues.
If you notice the connection being unstable on your iPhone or iPad after connecting to NordLayer service, here is what you should try first:
- Try a different protocol.
You will find three protocols available in the NordLayer application for iOS. To change it, head to Settings -> VPN Protocol. Change it from Automatic to OpenVPN (UDP). If that does not help, try OpenVPN (TCP) and IKEv2 protocols.
- Turn off the Low Power mode.
Low Power mode disables many systems on the device, including some networking functions.
Since there are many different iOS versions, this setting might appear in a different location. But most often, you will find it if you go to your device's Settings and check the Battery section. If Low Power mode is enabled, check if turning it off makes a difference.
- Disable potentially interfering apps.
Some apps might have taken over network controls on your device. This can sometimes interfere with NordLayer connection.
This applies to anti-virus software, other VPNs, firewalls, and file-sharing apps. If you have any of those, try disabling it. Then reboot your device and see if the connection gets any better.
- Try other server locations
For various reasons, like server load or technical issues on the server, one location might provide a more stable connection than others. Connect to a different country to see if that makes a difference.
- Disable the IPv6.
IPv6 is a networking system that some internet networks might have. NordLayer does not yet support IPv6, so if you have it on your network, connectivity issues may arise.
- Restart your device.
Even though it may sound too simple, resetting your device will give you a fresh start.
- Reset network settings.
As a last resort, we suggest resetting your device's network settings. In order to do that on a Linux device, you can follow our separate guide.
- Switch to a different network.
Connectivity issues might be network-specific. This often happens if the Internet Service Provider applies some kind of restrictions on its network. To see if that is the case, try to check if connectivity issues remain while connected to a different network.
You can easily do that on your iOS device by switching from Wi-Fi to a mobile data network or vice versa.
Note: In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team.