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    Device limit reached
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      Device limit reached

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        Article summary

        "Device limit reached" error during NordLayer log in

        For Users

        If you see a "Device limit reached" error when trying to log in to NordLayer, this means you've reached the maximum number of allowed devices (6) connected to your account.

        Device limit reached error message

        Why this occurs

        NordLayer follows Zero Trust Network Access (ZTNA) security practices, which limits each user to a maximum of 6 simultaneous login sessions across:

        How to fix this

        1. Log out from at least one unused device where you're currently signed in
        2. Try logging in again on your current device
        3. If you can't access other devices, contact your organization administrator to help remove unused devices

        For organization administrators

        Managing user devices

        To help users resolve this issue:

        1. Navigate to the specific user's profile in the NordLayer Control Panel
        2. Review “Member’s devices” list
        3. Check the last sign-in date for each device to identify unused ones
        4. Use the "Delete" option to remove and disconnect any unnecessary devices

        Member profile screenshot

        Note:

        When a user has six or more devices already connected, they cannot sign in on any additional devices until some are removed.

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