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    How to reset a Member’s two-factor authentication (2FA)
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      Contents

      How to reset a Member’s two-factor authentication (2FA)

      • 1 Minute to read
        Article summary

        To simplify account management and enhance security, a Reset 2FA button has been introduced on the Member’s page of the Control Panel. This feature allows organization Owners to reset two-factor authentication (2FA) and log the member out of all devices instantly.

        Note

        If you are a member who has lost access to your 2FA login, please contact your organization administrator.

        Steps to reset 2FA for a Member

        To use this feature, the member must have two-factor authentication (2FA) enabled. If 2FA is disabled, the reset button will not be displayed. Additionally, only users with the Owner, Impersonated Owner, Delegated Administrator, or Administrator role have permission to reset 2FA.

        1. Log in to the Control Panel
        2. Navigate to the Organization tab on the left side and select Members.
        3. In the members list, locate the member whose 2FA you want to reset and click on them.
        4. On the member’s page, click the Reset 2FA button.
        5. A confirmation prompt will appear to verify the action.
        6. Click Confirm to proceed.

        This resets 2FA for the selected member, automatically logging them out from all devices to ensure a secure reset process.

        This feature offers a fast and secure way to resolve access issues while maintaining control over member accounts.

        Note: In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team.

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