How to take a screenshot on macOS?

During the troubleshooting session with our customer support team, you may be asked to send a screenshot of your screen to help diagnose the issue.

To take a screenshot of your entire screen

1. Press Shift-Command (⌘)-3
2. Find the screenshot as a .png file on your desktop

To take a screenshot of a portion of your screen

1. Press Shift-Command (⌘)-4. The pointer changes to a crosshair
2. Select the area you wish to take a screenshot of
3. Find the screenshot as a .png file on your desktop

Note: If you are contacting our 24/7 customer support team, you may send them your screenshot(s) as an attachment.