FAQ

Currently, the only option to create a new NordLayer member is to invite users via email. For a quick and easy explanation on how to invite members in the NordLayer Control Panel, please a take a look at our video guide . Note : In case you ha...

Step 1: Accessing the Subscription Section Log in to the Control Panel by visting our website . Click on the Subscription button to open billing information tab. Step 2: Upgrade Plan To upgrade your subscription plan, click on t...

Organization employees are divided into three roles in the Control Panel: Owner , Team Administrator , and Member . Here’s what each role means: Owners are responsible for managing the organization’s security. They can see the All Membe...

A member's email can be changed by the organization owner/admin: Go to the Control Panel -> Organization -> Members . Click on the member’s name in the members' list. A new page will open. Click Edit. Make the necessary edits and clic...

Yes, that is possible. All you need to do is head to the NordLayer Control Panel on our website and navigate to Settings → Security Configurations . Lastly, to disable the shared gateways simply disable the toggle. Note : In case you have ...

The server load is calculated every 15 minutes based on live traffic and not the number of users, but we recommend no more than 100 users per dedicated server. Note : In case you have any questions or are experiencing any issues, please feel free...

The invitation link is active for approximately 72 hours. Note : In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team .

You can find all download links for our applications in the Control Panel . For a quick explanation on how to download the NordLayer application, please take a look at our video guide . Alternatively, you can use direct download links: Window...

A specific dedicated server can only be added to one gateway at any given time. Note : In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team .

We keep only limited payment information that is linked with your organization in order to provide a refund in those rare exceptional cases. Your organization or account is not linked with any activity you have done while using NordLayer. Note : ...

You can order a dedicated server license if you have an Advanced or Custom NordLayer subscription. A dedicated server is useful if your team members need to have a fixed IP address that only they could access. Dedicated servers can also be used for ...

Advanced plan users with dedicated servers can enable our beta features and set up custom network security solutions by filling out a self-service form in the Control Panel. The list of features that can be added: Browser Extension — an ex...

The protection and security of our client’s remote workforces and business data is fundamental to everything we do at NordLayer. As part of Nord Security, it’s in our DNA to ensure compliance and data security best practices are in place at all time...

What is NordLynx The NordLynx protocol encrypts your user data while it's traveling to and from the VPN server, so no one can intercept and view it while it's in transit. It protects your privacy when you’re connected to NordLayer. Built around ...

To become an affiliate of NordLayer or to get more information on the matter, please navigate to this page . Note : In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team .

If you are experiencing issues with accessing Microsoft services such as Microsoft Office, OneDrive, or Office 365 while connected to NordLayer on your Windows PC, please follow these troubleshooting steps: Disable ThreatBlock in the applicati...

If you are connected to NordLayer, you will be able to connect to any other computer via the RDP service, but no one will be able to reach your device via remote desktop. Having said that, Smart remote access feature allows you to create a local...

OpenVPN is an open-source VPN protocol that makes use of a virtual private network (VPN) techniques to establish safe site-to-site or point-to-point connections. What is the OpenVPN protocol? OpenVPN uses the TLS /SSL protocol for key exchang...

For outgoing connections, all ports are open on our servers, except SMTP and Netbios. For SMTP incoming port you can alternatively use 465 or 587 ports. Since we do not provide any port-forwarding, no incoming connections can go through. No...

When you connect to a NordLayer server, your internet service provider (ISP) can see that you are connected to an IP owned by a VPN service — in this case, NordLayer. It might also know the time of your connection and the port your VPN protocol is...

If you connect to a private gateway, you will get the exact same IP address every time. However, if you connect to a shared gateway, you will get a different IP upon connection because of the shared servers being in a pool. Note : In case you hav...

If you cannot find answers to your questions in the Help Center, please contact our customer support team. We will be glad to help you! Please be as specific as possible so we can better understand your inquiry. Also, screenshots are very appreciate...

We accept only limited types of inbound traffic , such as ICMP and incoming VPN connection requests. Port forwarding feature is not supported with our services. Users will be unable to see each other in the same network when conne...

Any organization member can use up to 6 devices with the same NordLayer account. Note : In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team .

NordLayer is based in the US. This allows us to maintain compliance and availability of the business-to-business products suite. At the same time we have implemented and actively follow the European data protection standards – GDPR. Please check the...

Unfortunately, at this time NordLayer solution is not tailored for OT use case (Operational Technology). Note : In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team .

Is there an option to clear server caching? Our servers do not have any cache. Is there an option to restart or reset the server? This option is currently not availabe. Note : In case you are experiencing any issues with servers, please fee...

If this is something you must have, we suggest setting up a Site-to-Site connection between our dedicated server and your router/firewall device in the office/site. Alternatively, Smart remote access feature allows you to create a local networ...

To check the version of the NordLayer application you are using, follow these steps: On Windows devices, open the NordLayer application and click on Settings . When a new window opens up, scroll down until you see the version of your app On...

You may occasionally run into instances where you need to clear your browser cache. If you are unsure how to do that, this article will help you out. How to clear your cache in Chrome First things first, you need to have the Chrome browser open....

Yes! You can pin different shared gateways to the top of the list by clicking on the pin icon. If you want to sort your pinned shared gateways, simply drag and drop them where you want on the list. Note: This feature is...