FAQ

28 Articles in this category

FAQ

Find various answers to the most frequently asked questions about NordLayer, whether you’re just starting out or are an already experienced user.

28 Articles in this category

Can I create members instead of inviting them?

Can I upgrade my chosen subscription package?

How do I change a member's email address?

Can I disable shared gateways for the whole organization?

Yes, that is possible. All you need to do is head to the NordLayer Control Panel on our website and navigate to Settings → Security Configurations . Lastly, to disable the shared gateways simply disable the toggle. Note : In case you have ...

How is traffic load calculated?

How long is the member invitation link active for?

Application download links

Can I add one dedicated server to various gateways?

Is my organization linked with my payment?

Dedicated server with fixed IP

Enable additional features in NordLayer

Security & Compliance

NordLynx

What is NordLynx The NordLynx protocol encrypts your user data while it's traveling to and from the VPN server, so no one can intercept and view it while it's in transit. It protects your privacy when you’re connected to NordLayer. Built around ...

How to join the NordLayer Affiliate program?

Set up MS Office, OneDrive, or Adobe Cloud with NordLayer

Can I use remote desktop with NordLayer?

What is OpenVPN?

OpenVPN is an open-source VPN protocol that makes use of a virtual private network (VPN) techniques to establish safe site-to-site or point-to-point connections. What is the OpenVPN protocol? OpenVPN uses the TLS /SSL protocol for key exchang...

Do you offer any open ports?

For outgoing connections, all ports are open on our servers, except SMTP and Netbios. For SMTP incoming port you can alternatively use 465 or 587 ports. Since we do not provide any port-forwarding, no incoming connections can go through. No...

What does my ISP see when I am connected to VPN?

When you connect to a NordLayer server, your internet service provider (ISP) can see that you are connected to an IP owned by a VPN service — in this case, NordLayer. It might also know the time of your connection and the port your VPN protocol is...

Will I get a different IP every time?

How do I contact NordLayer customer support?

If you cannot find answers to your questions in the Help Center, please contact our customer support team. We will be glad to help you! Please be as specific as possible so we can better understand your inquiry. Also, screenshots are very appreciate...

What are your Server limitations?

How many devices can be used with a NordLayer account?

Where is NordLayer based?

Is NordLayer tailored for OT?

Is there an option to clear server caching, restart/reset the server?

Can I access windows shared drives remotely while NordLayer is set up?

How do I check the version of NordLayer?