If you're experiencing an issue with the NordLayer Browser Extension, our support team may ask you to provide the extension's activity logs. These logs help us diagnose the problem faster and more accurately.
How to export the logs
- Open the NordLayer Browser Extension in your browser.
- Click the question mark (?) icon in the top-right corner of the extension window.
- Select Activity log.
- A save prompt will appear, choose the location on your device where you'd like to store the log file and confirm.
Once the file is saved, attach it to your ongoing conversation with our support team, or send it to support@nordlayer.com along with a short description of the issue you're facing and when it occurred or started.
Note: In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team.