Screenshots are a useful way to capture your screen for troubleshooting various issues. Once captured, you can easily view, edit, and share the image or video.
Step-by-step guide to taking a screenshot
Follow these steps to capture your Android screen:
- Open the app, webpage, or content you want to capture.
- Depending on your phone:
- Simultaneously press and hold the Power button and Volume Down button. Hold both buttons for 1-2 seconds until you see a flash or hear a capture sound
- If the button combination doesn't work, press and hold the Power button for several seconds. When the power menu appears, tap Screenshot.
- Some devices offer alternative methods like palm swipe or three-finger tap. Check your device manufacturer's support documentation for additional options.
Once you've successfully captured your screen:
- A preview thumbnail will appear in the bottom-left corner of your screen.
- On some devices, you may see a Screenshot captured notification at the top.
- The screenshot is automatically saved to your device's gallery or photos app.
Note: When contacting our 24/7 customer support team, you can send us the screenshot as an attachment in your message.