You may try contacting your credit card company as it is likely to have information about the failed transaction and the status of your account.
If you tried paying with a credit card but your account is still not active, those might be the reasons:
- Insufficient funds. Check if there's enough credit in your bank account to make the payment.
- Incorrect information. The information you provide when paying must match the information on your credit card.
- Expired card. Check your card's expiration date.
- Fraud detection. It may happen when you try to make a payment while connected to a VPN or using a proxy. You may have a payment issue if, for example, the country of your IP address is different from the country your card was issued in.
- The transaction was declined by the issuing bank. You may want to contact your bank and allow future payments to NordLayer.
Note: If you are still having difficulties, please contact our 24/7 customer support team. We can provide you a direct payment link.