Improve VPN connection stability on Windows
  • 2 Minutes to read

Improve VPN connection stability on Windows

In this article, you will learn what might be the reason for connectivity issues on your Windows device and how to fix them.

There are many factors involved in making a VPN connection, e.g., your VPN app settings, network settings, other software, type of network (home, public, mobile data), etc. Therefore, it could be that something on your system might not be compatible with NordLayer default settings and cause connectivity issues.

If you notice the connection being unstable on your Windows device after connecting to NordLayer service, here is what you should try first:

Try a different protocol

You will find three protocols available in the NordLayer application for Windows. To change it, head to Settings -> VPN Protocol. Change it from Automatic to OpenVPN (UDP). If that does not help, try OpenVPN (TCP), IKEv2 and NordLynx protocols.

Try other server locations

For various reasons, like server load or technical issues on the server, one location might provide a more stable connection than others. Connect to a different country to see if that makes a difference.

Disable potentially interfering apps.

Some apps might have taken over network controls on your device. This can sometimes interfere with NordLayer connection.

This applies to anti-virus software, other VPNs, firewalls, and file-sharing apps. If you have any of those, try disabling it. Then reboot your device and see if the connection gets any better.

Switch to a different network.

Connectivity issues might be network-specific. This often happens if the Internet Service Provider applies some kind of restrictions on its network. To see if that is the case, try to check if connectivity issues remain while connected to a different network.

You can easily do that by sharing a mobile hotspot with your mobile device or try a different Wi-Fi connection.

Disable the IPv6.

IPv6 is a networking system that some internet networks might have. NordLayer does not yet support IPv6, so if you have it on your network, connectivity issues may arise.

Remove parental/security controls on your router.

Some network providers might have enabled network security features on your network. Most often, such features are parental controls or some 'Safe DNS' function.

Setting custom DNS on your router will do the trick. To do that, you will need to navigate to your router's network settings and change the DNS to:

  • DNS 1:
  • DNS 2:

Restart your device.

Even though it may sound too simple, resetting your device will give you a fresh start.

Change the default DNS on your Windows device

If your PC is using a DNS from your Internet Service Provider, that might be the reason why you experience connectivity issues. Changing your default DNS to Open DNS is worth taking a shot.

  • DNS 1:
  • DNS 2:

Reset network settings.

As a last resort, we suggest resetting your device's network settings. In order to do that on a Windows device, you can follow our separate guide.

Note: In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team.

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