Subscription

6 Articles in this category

Subscription

The guides and tips below will guide you through the most common subscription plans issues as well as upgrading or downgrading your subscription plan.

6 Articles in this category

How do I check my subscription details?

An owner of the organization can check subscription details by opening billing tab inside the NordLayer Control Panel on our website. Our billing page offers: Subscription overview (size and expiry date) Billing history Plan upgrade opti...

Adding new licenses

You can add as many user accounts as you need at any time. Charges for any additional licenses will be prorated based on your initial contract with NordLayer. In order to upscale your license portfolio, log into the NordLayer Control Panel and...

Why wasn't my recurring payment charged?

Your recurring payment may not have gone through because of the following reasons: The auto-renewal option is not turned on NordLayer payment processor has encountered issues There are issues with your payment method (insufficient funds, pay...

I have just paid. Will I be charged again?

Any payment method other than Bitcoin and Bank tansfers will create an ongoing subscription. You will be automatically charged when your NordLayer subscription will be nearing the expiration date (unless you disable the subscription renewal). Not...

How do I cancel subscription renewal?

If you wish to cancel your subscription renewal, you can do so from the Subscription page within NordLayer Control Panel. Head to the bottom of the page and click on Cancel Subscription . Then proceed with the cancellation flow. Note :...

Information linked to my account

NordLayer keeps some of the information required for the functionality of the service: User's email address - to send the latest NordLayer news, retrieve your password, for authentication when logging in to the NordLayer control panel and ...