Windows

If you are getting an error 'Verify that you have sufficient privileges to start system services' on Windows 10 while installing the NordLayer application - please make sure that you are using an up-to date Windows 10 version. To check which exact...

Usually, this issue appears when an ISP provides an IPv6 address for you. If you also get IPv4 addresses, you can change your network adapter settings. All you need to do is disable the iPv6 adapter on your device . Note : In case you have any q...

Some antivirus software for Windows falsely detect malware on the NordLayer software. You can rest assured that it is safe to use. Here's what you need to do: Temporarily disable your antivirus software Re-download the NordLayer installa...

To uninstall the NordLayer application from your Windows device, follow these steps: Log out of your profile on the NordLayer application Go to your Windows settings Click on Apps & features Type in NordLayer in the search field Click on...

During the troubleshooting session with our customer support team, you may be asked to send a screenshot of an error message on your device to help diagnose the issue. Below, you can find a tutorial on taking and uploading screenshots using your Win...

Run Group Policy Manager as Administrator; Go to User Configuration > Administrative Templates > System ; Double-click Run Only Specific Windows Applications ; Add an entry for the folder of NordLayer. Based on ...

You can find the application logs in: C:\Users<YourUsername>\AppData\Roaming\NordLayer (Please send us all application log files) The service logs are located here: C:\ProgramData\NordLayer (Please send us all application slog f...

Open the Services app, click Start and type Services Find Remote Access Connection Manager Right-click and choose Restart Note : In case you have any questions or are experiencing any issues, please feel free to contact our 2...

If you are receiving this error, please follow the steps below: Click Start and enter Services to open the Services app Locate IKE and AuthIP IPsec Keying Modules entry Make sure it is set to Automatic Note : In case you have any questi...

The Launch app at login resides in the default Windows location: HKEYCURRENTUSER\Software\Microsoft\Windows\CurrentVersion\Run Note : In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 custo...

To share a NordLayer connection from Windows via WiFi, please follow these steps: Enable the hotspot (navigate to Settings > Network & Internet > Mobile Hotspot) Open Change adapter options Right-click on the NordLayer Adapter and select Pro...

If you are experiencing this error, please try the following: Press Start and type Services to open the Services app Find NordLayer.Service.exe Right-click and choose Restart Note : In case you have any questions or are expe...

The latest application version in .msi format can be obtained from here: https://downloads.nordlayer.com/win/releases/rss.xml Silent install using powershell or some third party deployment tools msiexec /i NordLayerSetup_vx.msi /q Silent...

In case you are experiencing issues with your NordLayer connection, resetting your network settings is a viable option to resolve them. In order to reset network settings on a Windows device, follow the steps below: Please open the command line ...

In this guide, you will learn how to troubleshoot connection issues on your Windows device. Usually, this particular problem can be resolved in a few easy steps. However, since all of our work or home networks are very different from each other, s...

Start the NordLayer application and press on the cogwheel in the top left corner of the application prompt then choose Settings . From the Settings page head to the VPN Protocol section, disable Automatic (recommended) and choose your preferr...

In this article, you will learn what might cause slow connection issues on your Windows device when connected to NordLayer and how to avoid them. Keep in mind that some decrease in speed (around 30%) is expected when using a VPN. If you have n...

This guide will show you how to disable IPv6 address support on your Windows 7 device. Open the Windows Start menu, click on the Control Panel . Once there, select Network and Sharing Center . In the new window, click on the Local...

This guide will show you how to disable IPv6 address support on your Windows 8/10 device. If you have a Windows 7 operating system, check out this article instead . Click the Windows logo button on the bottom-right corner of your screen. ...

In this article, you will learn what might be the reason for connectivity issues on your Windows device and how to fix them. There are many factors involved in making a VPN connection, e.g., your VPN app settings, network settings, other software,...

This guide will show you how to edit, add, or remove the DNS settings on your Windows device. This method can help you improve connection quality and in some cases - speed. Click the Windows Start button and search for Control Panel using th...